Ring Motion Alerts Not Working

If your motion alerts are activated but your device is still not capturing people try extending.

Ring motion alerts not working. I have had my ring doorbell 2 installed and working since november 2018. To re enable a motion go to the motion settings and tap on a zone to activate it again. Buttons one for ring alerts and another for motion alerts. Go to the device you want to check and make sure the buttons for both ring alerts and motion alerts are set to the blue on position.

Tap the motion zone you would like to disable. If i disable or turn off the camera s motion detection on my doorbell will i still receive chime announcements when the doorbell is pressed. Tap on your floodlight cam. If you want to set your motion zones follow the steps listed below.

While cameras such as spotlight cam indoor cam floodlight cam and stick up cam only send out motion alerts doorbell products such as ring video doorbell ring video doorbell 2 ring video doorbell 3 ring video doorbell 3 plus ring video doorbell pro and. For example if you. My motion zones are active but i am not receiving any alerts. Notification settings are specific to each mobile device connected to ring not your actual ring doorbell or stick up cam.

First make sure your notifications are enabled. Then follow the prompts to save the change. Essentially if you aren t seeing ring notifications on a secondary device you just need to enable notifications on that device. Follow the prompts in the ring app to save the setting.

Getting started with ring notifications depending on your ring device there are two different types of notifications you ll receive. In the ring app go to your device settings and make sure the switches for both ring alerts and motion alerts are set to the blue on position. Tap on the three lines on the top left side of the screen. As of yesterday morning it has stopped recording or alerting me to any motion triggered events.

Doorbell button presses are considered separate events from motion events. For stick up cam you ll only see the button for motion alerts. Prior to this it has worked fine in this regard. On that note you should double check to make sure that ring alerts and motion alerts are even enabled on your primary device.

They are not queued for future retrieval and the notifications do not have to be cleared. What do i do. I can still access live view and a recording is generated any time that i do so. If you just installed your floodlight cam you won t receive any motion alerts unless you set and activate at least one motion zone in your motion alerts.

Open your ring app.